At The Tie Bar, customer satisfaction is our top priority. We are committed to ensuring that you are happy with your purchase, and we stand behind the quality of our products. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please carefully review the details below.
Conditions for Returns
We gladly accept returns on eligible items, provided the following conditions are met:
- The product must be unused and in new condition.
- The return must be postmarked within 60 days of the delivery date.
- All returned items must be in their original packaging and include any tags or labels.
Please note that personalized or custom-made items are non-returnable, except in cases where there is a manufacturer defect or the item received does not match your original order.
Refund Process
Once we receive and inspect your returned item, we will process your refund. The refund will be issued in the form of the original payment method used for the purchase. Please be aware that the refund amount will be for the cost of the product only, excluding any shipping fees.
If your return is accepted, the refund will typically be processed within 5-7 business days of receiving your item. We will notify you via email once your refund has been processed.
Personalized Items
As personalized products are custom-made just for you, we are unable to accept returns or issue refunds for these items, except in the following cases:
- Manufacturer defects: If the product has a flaw or damage resulting from the manufacturing process.
- Incorrect item received: If you receive a product that does not match the order you placed.
In these cases, please contact us within 7 days of receiving your order at thetieclip@gmail.com, and we will work with you to resolve the issue by offering a refund or replacement as necessary.
How to Start a Return
To begin the return process, please follow these steps:
- Contact Us: Email us at thetieclip@gmail.com with your order number and reason for the return.
- Prepare Your Package: Ensure the item is in its original packaging, unworn, and in new condition. Include the packing slip or proof of purchase inside the package.
- Ship Your Return: Send the package to the return address provided in our response. Make sure it is postmarked within 60 days from the original delivery date.
We recommend using a trackable shipping service to ensure the safe return of your package, as we cannot guarantee receipt of returned items without tracking.
Final Thoughts
At The Tie Bar, we are committed to delivering high-quality products and exceptional service. We understand that sometimes returns are necessary, and we aim to make the process as simple as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at thetieclip@gmail.com.
Thank you for shopping with us, and we look forward to continuing to serve you.